Privacy Policy

Privacy Policy

Last updated on March 15, 2025 at 5:00 p.m.

This Privacy Policy describes how TUFLighting (“the Website,” “we,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make purchases on https://www.TUFLighting.com (the “Website”) or otherwise communicate with us regarding the Website (collectively referred to as “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Website visitor, or any other individual whose information we collect according to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect personal information from various sources, and have collected your personal information within the past 12 months as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may also use the information we collect about you to communicate with you, provide or improve or enhance the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

The information you submit to us directly through our Services may include:

• Contact Information: Your name, address, phone number, and email address.
• Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: Your username, password, security questions, and other information used for account security purposes.
• Customer Support Information: Information you choose to include in your communications with us, such as messages sent through our Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide such information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage data may include information about how you access and use our Website and your account, including device information, browser information, network connection details, your IP address, and other information about your interactions with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Website and Services, such as Shopify.
• Our payment processors who collect payment information (e.g., bank account, credit card or debit card information, billing address) to process your payments and complete your orders, fulfilling our contract with you.
• Third parties working with us may use online tracking technologies (e.g., pixels, web beacons, SDKs, and cookies) when you visit our Website or interact with our services or advertisements.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section titled "Third-Party Websites and Links."

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide and fulfill our contract with you, including processing payments, fulfilling orders, managing your account, and facilitating returns and exchanges.
• Marketing and Advertising: We may use your personal information for promotional purposes through email, SMS, or mail, and personalize your experience across websites.
• Security and Fraud Prevention: Your data is used to detect and act against potential fraud, illegal activities, or misuse. You are responsible for safeguarding your account credentials.
• Communication and Service Improvement: We use your data to provide customer support and improve services.

Cookies

We use cookies to support and enhance our Website and Services. For more information on Shopify-related cookies, visit https://www.shopify.com/legal/cookies.

You can manage cookies through your browser settings. Disabling cookies may limit functionality on our Website.

Third-Party Websites and Links

Our Website may link to external websites. Please review their privacy practices before interacting. We are not responsible for third-party content or policies.

Children’s Data

We do not knowingly collect information from children. Parents may contact us to remove any data inadvertently collected from children.

Security and Retention

We implement appropriate security measures but cannot guarantee complete security. We retain personal information only as long as necessary for the purposes stated above.

California Online Privacy Protection Act (CalOPPA)

• Users can visit our site anonymously.
• We will link to this Privacy Policy on our homepage or the first significant page after entering the Website.
• The link includes the word “Privacy” and is easy to find.
• Users will be notified of changes on this page.
• Users can update their information by logging into their account.
• We honor “Do Not Track” signals and do not track or use advertising when such settings are enabled.
• We do not allow third-party behavioral tracking.

Children’s Online Privacy Protection Act (COPPA)

We do not knowingly market to children under the age of 13. COPPA requires parental consent for data collection from children under 13.

Fair Information Practices

If a data breach occurs, we will notify users via email within 7 business days.

We support the Individual Redress Principle, allowing users to seek legal action if their data is mishandled.

CAN-SPAM Act

We collect your email to:

• Send information and respond to inquiries.
• Process and update you on orders.
• Send marketing messages (with your consent).

To comply with CAN-SPAM, we:

• Do not use false or misleading email headers.
• Identify advertising clearly.
• Include our physical business address.
• Honor unsubscribe requests promptly.

You can unsubscribe using the link in our emails.

Your Rights

Depending on your jurisdiction, your rights may include:

• Access: Request access to the data we hold about you.
• Deletion: Request deletion of your data.
• Correction: Request corrections to inaccurate information.
• Portability: Request a copy of your data.
• Restriction: Request us to stop processing your data.
• Withdrawal of Consent: Withdraw your consent at any time.
• Appeal: Appeal a denial of any of the above requests.
• Communication Preferences: Opt out of marketing messages at any time.

Complaints

If you believe your privacy rights have been violated, contact us. If you are unsatisfied with our response, you may have the right to contact a data protection authority in your area.

 

Contact us

If you have any questions about this Privacy Policy or our use of information collected from you in connection with this website, please email us at support@TUFLighting.com

Email:support@TUFLighting.com

TEl:‪+1 619 721 3742

WhatsApp：+1 626 540 2173

Service Hours :Mon to Sat 9:00AM – 5:00PM（GMT-7） 

Address:30 N Gould St Ste N Sheridan, WY United States 82801